For technical problems with the online application for study, the IS/STAG study information system, or the MojeUTB application, please contact stag@utb.cz. Describe the problem as clearly as possible and, if possible, attach a screenshot of the error message.
If you have problems logging in to the IS/STAG Portal and cannot change or recover your password at portal.utb.cz, please contact portal@utb.cz. In your message, describe what you did when trying to log in and include your name and student ID number.
Many emails and notifications are sent automatically by the IS/STAG system from stag@utb.cz. These messages contain the following notice at the end:
This message was automatically generated by the IS/STAG system. Please do not reply.
Please do not reply to these automatically generated messages. Replies to automated emails are not monitored and the helpdesk will not respond to them.
For all study-related questions (for example enrolment, courses, deadlines, applications, decisions, etc.), please contact the Student Affairs Office of your faculty.
If you cannot log in to your university email account (more information is available here) or MS Teams, please contact network@utb.cz.
For problems with Wi-Fi, please contact wifi@utb.cz.
For questions about the ISKAM accommodation system, please contact it@kmz.utb.cz.
For Moodle support, please contact moodle@utb.cz.
For help with library systems such as Bookport, please contact katalog@k.utb.cz.
Please always send your question to the email address responsible for the system you are having problems with. For example, do not use portal@utb.cz or stag@utb.cz for problems with your university email account or MS Teams. Sending your request to the correct address will help us resolve it faster.
You can also find a list of information system support contacts at cvt.utb.cz.