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Vyučující
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Tuček David, prof. Ing. Ph.D.
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Ondra Pavel, Ing.
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Briš Petr, doc. Ing. CSc.
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Obsah předmětu
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Content of Lectures 1. Process Management - Introduction, reasons for study, the benefits to business practices 2. Management systems - functional and process conception 3. Process-oriented company management system 4. Lean production system, Getting Lean 5. Measuring the performance of business processes, Analysis of business processes 6. I. wave of BPM and its focus on continuous process improvement and 7. II. wave BPM to achieve a radical increase in the organization's performance 8. III. BPM wave leading to the creation of the process- oriented organization and 9. V. BPM wave leading to competitiveness based on the processes and process management software support 10. Relationship between Business Process Management and Business Process Reengineering and certification according to ISO 900X 11. Components of process management and their application in business. Content of Seminars: 1. Introduction - conditions for granting credits, essay outline and scope. 2. Analysis of individual parts of the essay, detailed instructions for its preparation. Introduction to ARIS. 3. Basics of modelling in ARIS - methodology, basic methods, structure of database. 4. Modelling organizational structures using ARIS 5. Fundamentals of process modelling in ARIS, (process landscapes) 6. Creating and editing a FAD model 7. Creating and editing (EPC models) 8. Monitoring and evaluation of models. 9. Separate processing process models according to requirement. Presentations, class exam. 10. Presentations and Evaluation of seminar papers. ARIS - seminars In terms of the subject there is the theoretic knowledge of Business Process Management (BPM) and Business Process Reengineering (BPR) put into practice via working with ARIS Designer. Within the framework of this subject the necessary knowledge has already been gained primary in Reengineering as the perquisite subject. This software presents a complex tool for optimization of business processes. The aim of this course is to convey detailed understanding of the business processes to the students while they are able to draw in and document them in the form of a graphic object. This software product enables an easy definition of processes which pass through all company departments.
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Studijní aktivity a metody výuky
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Monologická (výklad, přednáška, instruktáž), Metody práce s textem (učebnicí, knihou), Týmová práce, Analýza prezentace, Individuální práce studentů, E-learning
- Účast na výuce
- 70 hodin za semestr
- Semestrální práce
- 39 hodin za semestr
- Příprava na zkoušku
- 31 hodin za semestr
- Domácí příprava na výuku
- 10 hodin za semestr
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| Předpoklady |
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| Odborné znalosti |
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| To the subject are required basic assumptions and knowledge in the area of economics and management. Basic assumption are the knowledge of planning and management of enterprise resources in single processes as marketing, production, finance, accounting, etc. The students become on such way the possibility to improve the theoretical knowledge in other disciplines of informatical, managerial and economical orientation (Management, Managerial accounting, Production planning and organisation). |
| To the subject are required basic assumptions and knowledge in the area of economics and management. Basic assumption are the knowledge of planning and management of enterprise resources in single processes as marketing, production, finance, accounting, etc. The students become on such way the possibility to improve the theoretical knowledge in other disciplines of informatical, managerial and economical orientation (Management, Managerial accounting, Production planning and organisation). |
| Odborné dovednosti |
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| nespecifikováno |
| nespecifikováno |
| Výsledky učení |
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| Odborné znalosti |
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| Student will be able to create complex process model of the organization. |
| Student will be able to create complex process model of the organization. |
| Output knowledge (the student demonstrates this knowledge) The student knows the basic components of functional and process control, recognizing the differences between them and in their application. The student has knowledge of the basic components of process management for service and manufacturing companies. In addition, the graduate of the course can: - define the basic terminology of the whole subject. - describe the process of building a process-oriented organisation - define the principle of process management - explain the essence of business process classification - express the process of introducing process management as well as the elements of the company's process model - outline and explain the process map - draw and discuss a process environment diagram - use methods for identifying business processes - discuss the "7S" framework of critical success factors of a company - classify according to basic criteria the software tools supporting process management and modelling - draw the process triangle of Edwards and Peppard - interpret Porter's value chain model or Professor Scheer's Y model - formulate the basic pillars of Total Quality Management - characterise the powers and responsibilities of the process owner - express the structure of a Quality Management System - understand the basic local quality management tools - explain the structure of the ISO 900X standards and certification according to them - divide the ISO 9001 processes (using the criteria table for dividing processes) - evaluate the use of the QS 9000 and VDA standards - analyse the level of the company's orientation towards continuous process improvement - identify the quality loop - interpret customer satisfaction - explain the essence of Business Process Excellence, i.e. competitiveness based mainly on exceptional process mastery |
| Output knowledge (the student demonstrates this knowledge) The student knows the basic components of functional and process control, recognizing the differences between them and in their application. The student has knowledge of the basic components of process management for service and manufacturing companies. In addition, the graduate of the course can: - define the basic terminology of the whole subject. - describe the process of building a process-oriented organisation - define the principle of process management - explain the essence of business process classification - express the process of introducing process management as well as the elements of the company's process model - outline and explain the process map - draw and discuss a process environment diagram - use methods for identifying business processes - discuss the "7S" framework of critical success factors of a company - classify according to basic criteria the software tools supporting process management and modelling - draw the process triangle of Edwards and Peppard - interpret Porter's value chain model or Professor Scheer's Y model - formulate the basic pillars of Total Quality Management - characterise the powers and responsibilities of the process owner - express the structure of a Quality Management System - understand the basic local quality management tools - explain the structure of the ISO 900X standards and certification according to them - divide the ISO 9001 processes (using the criteria table for dividing processes) - evaluate the use of the QS 9000 and VDA standards - analyse the level of the company's orientation towards continuous process improvement - identify the quality loop - interpret customer satisfaction - explain the essence of Business Process Excellence, i.e. competitiveness based mainly on exceptional process mastery |
| Odborné dovednosti |
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| Exit skills (student demonstrates these skills): Create a comprehensive process model of an organization Create a CANVAS model of a company/business. Describe the process flow using the SIPOC method Create a Swimlane process diagram Evaluate the voice of the customer (VOC) Set measurable process performance indicators Operate basic software functionality (ARIS) Utilize process management support software (ARIS) to model business processes Demonstrate the use of process modeling on a practical example of a company from the level of process groups to the level of sub-processes Demonstrate process improvement both in the form of the KAIZEN approach and on the basis of Business Process Reengineering Interpret the basic principles of continuous process improvement Apply the principles of the second wave of BPM to achieve a radical increase in organizational performance |
| Exit skills (student demonstrates these skills): Create a comprehensive process model of an organization Create a CANVAS model of a company/business. Describe the process flow using the SIPOC method Create a Swimlane process diagram Evaluate the voice of the customer (VOC) Set measurable process performance indicators Operate basic software functionality (ARIS) Utilize process management support software (ARIS) to model business processes Demonstrate the use of process modeling on a practical example of a company from the level of process groups to the level of sub-processes Demonstrate process improvement both in the form of the KAIZEN approach and on the basis of Business Process Reengineering Interpret the basic principles of continuous process improvement Apply the principles of the second wave of BPM to achieve a radical increase in organizational performance |
| Vyučovací metody |
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| Odborné znalosti |
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| Analýza prezentace |
| Analýza prezentace |
| E-learning |
| E-learning |
| Monologická (výklad, přednáška, instruktáž) |
| Monologická (výklad, přednáška, instruktáž) |
| Týmová práce |
| Metody práce s textem (učebnicí, knihou) |
| Metody práce s textem (učebnicí, knihou) |
| Individuální práce studentů |
| Individuální práce studentů |
| Týmová práce |
| Hodnotící metody |
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| Analýza prezentace studenta |
| Analýza prezentace studenta |
| Kolokvium |
| Kolokvium |
| Kombinovaná zkouška (písemná část + ústní část) |
| Písemná zkouška |
| Analýza seminární práce |
| Analýza seminární práce |
| Esej |
| Písemná zkouška |
| Esej |
| Kombinovaná zkouška (písemná část + ústní část) |
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Doporučená literatura
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CARMONA, J., ENGELS, G., KUMAR. A. Business Process Management Forum. Springer Cham, 2017. ISBN 978-3-319-65015-9.
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DUMAS, M., LA ROSA, M., MENDLING. J. Fundamentals of Business Process Management. 2018. ISBN 978-3662565087.
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Chang, F. J. Business process Management Systems: Strategy and Implementation. CRC Press, E-book, 2016. ISBN 978-1420031362.
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JESTON, J. Business Process Management: Practical Guidelines to Successful Implementations. Routledge, 2022. ISBN 978-0367771607.
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Miller, L. M.. Getting to Lean - Transformational Change Management. 2013. ISBN 9780578121819.
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Pullan, P., Archer, J.. Business analysis and leadership: influencing change. Kogan Page, 2013. ISBN 978-0749468620.
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Sinur, J., Odell, J., Fingar, P. Business process management: The Next Wawe. Megan-Kiffer Press, 2013. ISBN 978-0929652-22-1.
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