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  Surname Name Title Thesis status   Supervisors Reviewers Type of thesis Date of def. Title
Student Type of thesis - - - - - - - - - -
Item shown in detail Hurtík Includes the selected person into the timetable overlap calculation. Lukáš Application Development Options in Salesforce CRM Application Development Options in Salesforce CRM Thesis finished and defended successfully (DUO).   Král Erik Lukašík Petr Master's thesis 1686175200000 08.06.2023 Application Development Options in Salesforce CRM Thesis finished and defended successfully (DUO).
Lukáš Hurtík Master's thesis 0XX 0XX 0XX 0XX 0XX 0XX 0XX 0XX 0XX 0XX

Thesis info Možnosti vývoje aplikací v CRM systému Salesforce

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Name Hurtík Lukáš Includes the selected person into the timetable overlap calculation.
Acad. Yr. 2022/2023
Assigning department AUPKS
Date of defence Jun 8, 2023
Type of thesis Master's thesis
Thesis status Thesis finished and defended successfully (DUO). Thesis finished and defended successfully (DUO).
Completeness of mandatory entries - All mandatory fields for this Thesis are filled in.
Main topic Možnosti vývoje aplikací v CRM systému Salesforce
Main topic in English Application Development Options in Salesforce CRM
Title according to student Možnosti vývoje aplikací v CRM systému Salesforce
English title as given by the student Application Development Options in Salesforce CRM
Parallel name -
Subtitle -
Thesis supervisor Král Erik, Ing. Ph.D.
External examiner Lukašík Petr, Ing. Ph.D.
Annotation Cieľom tejto práce je priblížiť čitateľom systémy riadenia vzťahov so zákazníkmi. Postupne budú čitateľom predstavené rôzne CRM systémy a možnosti vývoja aplikácii pre dané systémy. Čitatelia budú oboznámení s momentálne najpoužívanejším CRM systémom na trhu, so systémom Salesforce. Možnosti vývoja aplikácii v systéme Salesforce budú demonštrované na praktických príkladoch. Okrem iného budú predstavené deklaratívne a programové nástroje na vytváranie aplikácií v Salesforce.
Annotation in English The objective of the thesis is to introduce readers to customer relationship management systems. Gradually, the reader will be introduced to different CRM systems and the possibilities of developing applications for these systems. Readers will be introduced to the most widely used CRM system on the market at the moment, Salesforce. The possibilities of application development in Salesforce will be demonstrated with practical examples. Among other things, declarative and programmatic tools for creating applications in Salesforce will be demonstrated.
Keywords CRM systémy, Salesforce, programovací jazyk Apex
Keywords in English CRM systems, Salesforce, Apex programming language
Length of the covering note 129 s. (170 925 znaků).
Language SK
Annotation
Cieľom tejto práce je priblížiť čitateľom systémy riadenia vzťahov so zákazníkmi. Postupne budú čitateľom predstavené rôzne CRM systémy a možnosti vývoja aplikácii pre dané systémy. Čitatelia budú oboznámení s momentálne najpoužívanejším CRM systémom na trhu, so systémom Salesforce. Možnosti vývoja aplikácii v systéme Salesforce budú demonštrované na praktických príkladoch. Okrem iného budú predstavené deklaratívne a programové nástroje na vytváranie aplikácií v Salesforce.
Annotation in English
The objective of the thesis is to introduce readers to customer relationship management systems. Gradually, the reader will be introduced to different CRM systems and the possibilities of developing applications for these systems. Readers will be introduced to the most widely used CRM system on the market at the moment, Salesforce. The possibilities of application development in Salesforce will be demonstrated with practical examples. Among other things, declarative and programmatic tools for creating applications in Salesforce will be demonstrated.
Keywords
CRM systémy, Salesforce, programovací jazyk Apex
Keywords in English
CRM systems, Salesforce, Apex programming language
Research Plan
  1. Popište současný stav možnosti vývoje aplikací v různých CRM systémech.
  2. Zaměřte se na systém Salesforce a popište možnosti vývoje aplikací včetně vytváření automatizačních procesů v tomto systému.
  3. Navrhněte ukázkové projekty s využitím systému Salesforce.
  4. Realizujte vývoj navrženych automatizačních procesů v systému Salesforce a popište klíčové části řešení a doporučené postupy.
  5. Demonstrujte výsledky a formulujte závěr.
Research Plan
  1. Popište současný stav možnosti vývoje aplikací v různých CRM systémech.
  2. Zaměřte se na systém Salesforce a popište možnosti vývoje aplikací včetně vytváření automatizačních procesů v tomto systému.
  3. Navrhněte ukázkové projekty s využitím systému Salesforce.
  4. Realizujte vývoj navrženych automatizačních procesů v systému Salesforce a popište klíčové části řešení a doporučené postupy.
  5. Demonstrujte výsledky a formulujte závěr.
Recommended resources
  1. GOODEY, Paul. Salesforce CRM - The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions. 5th Edition. United Kingdom: Packt Publishing, 2019. ISBN 1789619785.
  2. PEARCE, Michael. Customer Relationship Management: How To Develop and Execute a CRM Strategy. USA: Business Expert Press, 2021. ISBN 1953349641.
  3. APPLEMAN, Dan. Advanced Apex Programming in Salesforce. 4th Edition. USA: Desaware Publishing, 2018. ISBN 1936754126.
  4. BATTISSON, Paul. Mastering Apex Programming: A developer's guide to learning advanced techniques and best practices for building robust Salesforce applications. United Kingdom: Packt Publishing, 2020. ISBN 1800200927.
  5. SHRIVASTAVA, Mohith. Learning Salesforce Lightning Application Development: Build and test Lightning Components for Salesforce Lightning Experience using Salesforce DX. United Kingdom: Packt Publishing, 2018. ISBN 1787124673.
Recommended resources
  1. GOODEY, Paul. Salesforce CRM - The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions. 5th Edition. United Kingdom: Packt Publishing, 2019. ISBN 1789619785.
  2. PEARCE, Michael. Customer Relationship Management: How To Develop and Execute a CRM Strategy. USA: Business Expert Press, 2021. ISBN 1953349641.
  3. APPLEMAN, Dan. Advanced Apex Programming in Salesforce. 4th Edition. USA: Desaware Publishing, 2018. ISBN 1936754126.
  4. BATTISSON, Paul. Mastering Apex Programming: A developer's guide to learning advanced techniques and best practices for building robust Salesforce applications. United Kingdom: Packt Publishing, 2020. ISBN 1800200927.
  5. SHRIVASTAVA, Mohith. Learning Salesforce Lightning Application Development: Build and test Lightning Components for Salesforce Lightning Experience using Salesforce DX. United Kingdom: Packt Publishing, 2018. ISBN 1787124673.
Týká se praxe No
Enclosed appendices -
Appendices bound in thesis -
Taken from the library No
Full text of the thesis
Appendices
Reviewer's report
Supervisor's report
Defence procedure record file