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Lecturer(s)
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Vránová Věra, Mgr. Ph.D.
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Šalenová Eva, Mgr.
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Course content
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Seminars: - Basic concepts of communication (communication process, source / receiver, feedback, noise, etc.) - 2 hours. - Verbal communication. Components of nonverbal communication and their importance in health care - 3 hours - Communication efficiency, nonverbal communication, active listening - 2 hours - Listening, empathy, communication barriers - 2 hours - Conflicts and their solution - 2 hours - Ert Assertive communication - 2 hours - The art of persuasion. Body language - 2 hours Exercises: - Most common problems and misunderstandings in communication - 3 hours - Specifics of communication in the profession - 3 hours - Communication with parents after perinatal loss - 3 hours - Communication with patients with specific needs - 3 hours - Communication with problem patients - 3 hours
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Learning activities and teaching methods
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Monologic (Exposition, lecture, briefing), Experience (self-experience), Individual work of students, Dealing with situational issues - learning in situations
- Participation in classes
- 30 hours per semester
- Home preparation for classes
- 30 hours per semester
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| learning outcomes |
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| Knowledge |
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| explain concepts related to communication in healthcare |
| explain concepts related to communication in healthcare |
| define the principles of communication in midwifery |
| define the principles of communication in midwifery |
| describe the tools and procedures for communicating with deaf and blind women |
| describe the tools and procedures for communicating with deaf and blind women |
| justify the difference in approach to communication with clients of different age groups |
| justify the difference in approach to communication with clients of different age groups |
| to be oriented the specifics of communication with a client in labour with a disabled or stillborn baby |
| to be oriented the specifics of communication with a client in labour with a disabled or stillborn baby |
| Skills |
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| communicate with a client with gynaecological problems |
| communicate with a client with gynaecological problems |
| have a conversation with a pregnant woman in all trimesters of pregnancy |
| have a conversation with a pregnant woman in all trimesters of pregnancy |
| to prepare the right tools for communication with a blind and deaf woman |
| to prepare the right tools for communication with a blind and deaf woman |
| apply an empathetic approach to a woman in labour with a disabled or stillborn baby |
| apply an empathetic approach to a woman in labour with a disabled or stillborn baby |
| assess the client's condition before, during and after the communication during the labour |
| assess the client's condition before, during and after the communication during the labour |
| teaching methods |
|---|
| Knowledge |
|---|
| Experience (self-experience) |
| Experience (self-experience) |
| Dealing with situational issues - learning in situations |
| Dealing with situational issues - learning in situations |
| Individual work of students |
| Monologic (Exposition, lecture, briefing) |
| Individual work of students |
| Monologic (Exposition, lecture, briefing) |
| assessment methods |
|---|
| Analysis of a presentation given by the student |
| Analysis of a presentation given by the student |
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Recommended literature
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ALASKO, C. Řekni to jinak: používejte správná slova ve správný čas. Praha: Portál, 2017.
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ALTUCHER, J., ALTUCHER, C., A. Naučte se říkat ne: jedno malé slovo může přinést velkou změnu do vašeho života. Hodkovičky: Pragma, 2015.
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BASU, A., FAUST, L. Umění úspěšné komunikace: jak správně naslouchat, řešit konflikty a mluvit s druhými lidmi. Praha: Grada, 2013.
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BLECKT, Rami. Umění naslouchat a být slyšet. Praha: Eugenika, 2012. ISBN 978-80-8100-250-2.
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CIALDINI, R. B. Zbraně vlivu: manipulativní techniky a jak se jim bránit. Brno: Jan Melvil, 2012.
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DEBORAH, A-O. Nurse-client communication a life span approach. Sudbury (Massachusetts): Jones &Barlett Learning, 2007. ISBN 13- 978-07637-358.
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HURST, B. Encyklopedie komunikačních technik. Praha: Grada, 1994. ISBN 80- 85424-40-1.
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JANÁČKOVÁ, L., WEISS, P. Komunikace ve zdravotnické péči. Praha: Portál, 2008.
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KOS, V. Jak komunikovat cíl - komunikace, zvládání stresu a konfliktních situací: studijní text. Brno: Síť ekologických poraden, 2014.
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KŘIVOHLAVÝ, J. Konflikty mezi lidmi. Praha: Portál, 2008. ISBN 978-80-7367-407-6.
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LESTER, PAUL. M. Visual communication. USA: Thomson Wadsworth, 2006. ISBN 0-534-63720-5.
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LEŠKO, L. Náhled do sociální komunikace. Brno: Libris, 2008. ISBN 978-80-7399-466-2.
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NICHOLS, M. Zapomenuté umění naslouchat. Praha: Návrat domů, 2005. ISBN 80-7255-106-X.
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POKORNÁ, A. Efektivní komunikační techniky v ošetřovatelství. Brno: Národní centrum ošetřovatelství a nelékařských zdravotnických oborů, 2010. ISBN 978-80-7013-524-2.
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POKORNÁ, A. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8.
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POKORNÁ, A. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8.
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POTTS, Conrad a Suzanne POTTS. Asertivita: umění být silný v každé situaci. Praha: Grada, 2014.
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ROOB, M., BARRETT, S. Communication, Relationships and Care. London, New York: Tailor &Francis Group, 2004. ISBN 0-415-32659-1.
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SLOWÍK, J. Komunikace s lidmi s postižením. Praha: Portál, 2010. ISBN 978-80-7367-691-9.
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ŠPATENKOVÁ, N., KRÁLOVÁ, J. Základní otázky komunikace: komunikace (nejen) pro sestry. . Praha: Galén, 2009.
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VYMĚTAL, J. Průvodce úspěšnou komunikací. Praha: Grada, 2008.
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WITTENBERG-LYLESFRED, E., GOLDSMITH,C. D., GOLDSMITH, J. V. Communication in Palliative Nursing. Oxford: Oxford University Press, 2013. ISBN 978-0199796823.
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