|
Lecturer(s)
|
-
Šalenová Eva, Mgr.
-
Vránová Věra, Mgr. Ph.D.
-
Dolejšová Marcela, Mgr. et Mgr. Bc.
|
|
Course content
|
Seminar - Basic terms from communication (communication process, source/receiver, feedback, noise, etc.) (2 h). - Verbal communication. Components of non-verbal communication and their importance in healthcare (1 h). - Effectiveness of communication, non-verbal communication, active listening (2 h). - Listening, empathy, communication barriers (2 h). - The most common problems and misunderstandings in communication (1 h). - Specifics of communication in the profession (1 h). - Excursion: history of rhetoric (1 h). Exercises - Communication with patients with specific requirements (4 h). - Communication with problem patients (4 h). - Conflicts and their resolution (3 h). - Assertive communication (3 h). - The art of persuasion (2 h). - Body language (4 h).
|
|
Learning activities and teaching methods
|
Monologic (Exposition, lecture, briefing), Dialogic (Discussion, conversation, brainstorming), Students working in pairs, E-learning
- Preparation for course credit
- 25 hours per semester
- Participation in classes
- 15 hours per semester
- Home preparation for classes
- 20 hours per semester
|
| learning outcomes |
|---|
| Knowledge |
|---|
| explain terms related to communication in healthcare |
| explain terms related to communication in healthcare |
| define the principles of communication in nursing |
| define the principles of communication in nursing |
| describe the aids and procedure of communication with deaf and blind clients |
| describe the aids and procedure of communication with deaf and blind clients |
| justify the difference in approach in communication with clients of different age groups |
| justify the difference in approach in communication with clients of different age groups |
| orient yourself in the peculiarities of communication with clients or family members when diagnosing a serious illness |
| orient yourself in the peculiarities of communication with clients or family members when diagnosing a serious illness |
| Skills |
|---|
| communicate with clients of all ages |
| communicate with clients of all ages |
| conduct interviews with clients and their family members |
| conduct interviews with clients and their family members |
| prepare the right aids and communicate with blind and deaf clients |
| prepare the right aids and communicate with blind and deaf clients |
| apply an empathic approach to clients in all situations |
| apply an empathic approach to clients in all situations |
| evaluate the state of clients before, during and after the communication |
| evaluate the state of clients before, during and after the communication |
| teaching methods |
|---|
| Knowledge |
|---|
| E-learning |
| Dialogic (Discussion, conversation, brainstorming) |
| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Dialogic (Discussion, conversation, brainstorming) |
| E-learning |
| Students working in pairs |
| Students working in pairs |
| Activating (Simulation, games, dramatization) |
| Activating (Simulation, games, dramatization) |
| assessment methods |
|---|
| Preparation of a presentation, giving a presentation |
| Preparation of a presentation, giving a presentation |
| Analysis of seminar paper |
| Analysis of seminar paper |
| Didactic test |
| Didactic test |
|
Recommended literature
|
-
ALHOFF, D. W. Rétorika a komunikace. Praha: Grada, 2008.
-
BURDA, P. Krizova komunikace s agresivním a hostilním pacientem. Brno: NCO NZO, 2014.
-
CAPPONI, V. a T. NOVÁK. Asertivně do života. Praha: Grada, 1994.
-
GAULT, I. Communication in nursing & Healthcare. London: Sage Publications, 2016.
-
GRUBER, D. Zlatá kniha komunikace. Ostrava, Repronis, 2005.
-
HARGIE, O. The handbook of communication skills. London; New York: Routlege, 2006.
-
JANOUŠEK, J. Verbální komunikace a lidská psychika. Praha: Portál, 2007.
-
MIKULÁŠTÍK, M. Komunikační dovednosti v praxi. Praha: Grada, 2010.
-
NICHOLS, M. Zapomenuté umění naslouchat. Praha: Návrat domů, 2005.
-
PEAS A. a B. PEAS. Řeč těla. Praha: Portál, 2008.
-
PECH, J. Řeč těla a umění komunikace. Praha: NS Svoboda, 2009.
-
PLAŇAVA, I. Průvodce mezilidskou komunikací: přístupy, dovednosti, poruchy. Praha: Grada, 2005.
-
PLEVOVÁ, I. SLOWIK. Komunikace s dětským pacientem. Praha: Grada, 2010.
-
POKORNÁ, A. Efektivní komunikační techniky v ošetřovatelství. Brno: Národní centrum ošetřovatelství a nelékařských zdravotnických oborů, 2009.
-
POKORNÁ, A. Komunikace se seniory. Praha: Grada Publishing, 2010.
-
POKORNÁ, A., TOMOVÁ, Š., KŘIVKOVÁ, J. Komunikace s pacientem v intenzivní péči. Praha: Grada, 2016.
-
SCHULTZ VON THUN, F. Jak spolu komunikujeme?.
-
ŠPATENKOVÁ, N. a J. KRÁLOVÁ. Základní otázky komunikace: komunikace (nejen) pro sestry. Praha: Galén, 2009.
-
VALIŠOVÁ, A. Komunikace a vzájemné porozumění. Hry pro dospívající. Praha.
-
VYBÍRAL, Z. Psychologie komunikace. Praha: Portál, 2005.
-
VYMĚTAL, J. Průvodce úspěšnou komunikací. Praha: Grada, 2008.
-
ZACHAROVÁ, Eva. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
|