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Lecturer(s)
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Dolejšová Marcela, Mgr. et Mgr. Bc.
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Krátká Anna, PhDr. Ph.D.
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Course content
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Aims of the subject (annotation): The aim of the subject is to familiarize students with the basics of communication skills, introduce them to the basic components of communication and show how communication skills can be develop. The ability to communicate successfully is one of the core skills of a health and social worker / social worker. As part of the lecture, students will receive a basic theoretical compendium in which basic theoretical terminology will be define. As part of the exercises, they will practice various communication situations, where the core of the subject is the training of these situations, with the aim of leading students to their analysis, understanding and practice of possible solutions to the situation. The aim is to acquire such knowledge and skills that will enable the student to acquire sufficient self-confidence and professional communication competence to act as a well-founded and self-confident professional, both when working with an individual client and the community, group and the public. Requirements for the student: Subject completion method: classified credit. Attendance: Participation in seminars (min. 80%). Classified credit: Active participation in the tasks that will assigned during the lesson. Classified credit will award at the base on a written test (at 70%). Content - Basic theoretical framework and overall context of communication in health and social care. - Communication competence of a health and social worker. - Alternative communication approaches in social work. - Factors affecting communication with a focus on the specificity of communication in health and social care. - Verbal communication and its aspects in health and social care. - Nonverbal communication and its aspects in health and social care. - Written communication and its aspects in health and social care. - Professional communication in difficult situations. - Augmentative and alternative communication. - Conflicts and their resolution. - Exercise: Practicing communication skills in model situations: 1. Communication with the patient/client - interview with the patient/client, appropriate, problematic and pathological communication. 2. Communication with specific groups of patients/clients (of different ages, with a demanding patient/client, a seductive patient/client, an aggressive patient/client, with anxiety, with pain, with a stranger, with a handicap, with a patient/client suffering from a loss, with a patient /client with fatal illness, with survivors).
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Learning activities and teaching methods
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- Participation in classes
- 21 hours per semester
- Home preparation for classes
- 26 hours per semester
- Preparation for course credit
- 13 hours per semester
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| learning outcomes |
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| Knowledge |
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| clarify concepts related to communication in the healthcare sector |
| clarify concepts related to communication in the healthcare sector |
| define the principles of communication in nursing |
| define the principles of communication in nursing |
| describe the aids and procedure of communication with deaf and blind clients |
| describe the aids and procedure of communication with deaf and blind clients |
| define peculiarities in communication with clients or family members when diagnosing a serious illness |
| define peculiarities in communication with clients or family members when diagnosing a serious illness |
| describe the difference in communication approach to clients of different age groups |
| describe the difference in communication approach to clients of different age groups |
| Skills |
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| propose adequate professional communication with clients of different ages |
| propose adequate professional communication with clients of different ages |
| choose a suitable communication technique |
| choose a suitable communication technique |
| use appropriate strategies when dealing with conflict situations |
| use appropriate strategies when dealing with conflict situations |
| propose adequate professional communication with clients of different ages |
| propose adequate professional communication with clients of different ages |
| practice communicating in silence |
| practice communicating in silence |
| teaching methods |
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| Knowledge |
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| Practice exercises |
| Practice exercises |
| Lecturing |
| Lecturing |
| Activating (Simulation, games, dramatization) |
| Activating (Simulation, games, dramatization) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Teamwork |
| Teamwork |
| assessment methods |
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| Essay |
| Essay |
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Recommended literature
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COURNOYER, B. The social work skills workbook. Boston: Cengage Learning, 2017.
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DLABAL, M. Komunikace v pomáhajících profesích. Praha: Portál, 2021. ISBN 9788026218067.
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DORKOVÁ, Z. Komunikace pro zdravotně sociální pracovníky / sociální pracovníky (distanční studijní opora). Zlín: Univerzita Tomáše Bati, Fakulta humanitních studií, 2017.
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FONTANA, D. Sociální dovednosti v praxi. Praha: Portál, 2017.
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GLASL, F. Pomoc, konflikty!: koncepty - cvičení - praktické metody. Hranice: Fabula, 2015.
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JANÁČKOVÁ, L., WEISS, P.?. Komunikace ve zdravotnické péči. Praha: Portál, 2008.
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JANOUŠEK, J. Psychologické základy verbální komunikace: projevy psychických funkcí ve verbální komunikaci, významová dynamika a struktura komunikačního aktu, komunikace písemná, ženská, mužská, virtuální, vnitřní kooperace a vnitřní řeč ve verbální komunikaci. Praha: Grada, 2015.
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KLIPPERT, H. Nápadník aktivit pro trénink komunikace a komunikačních kompetencí. Brno: Edika, 2013.
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KRÁTKÁ, A. Hodnoty a potřeby člověka v ošetřovatelské praxi. Studijní texty. Zlín: Univerzita Tomáše Bati ve Zlíně, 2018.
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KUTNOHORSKÁ, J., PLISKOVÁ, B. Komunikace a etické aspekty péče o seniory. Zlín: UTB, 2017.
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MACKINOVA, M., KOPINEC, P., HOLONIČ, J., STANČIAK V. Language Communication Skills in Health and Social Care Workers.Iran Journal Public Health, 48(4), 2019.
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MANNIX, K. Naslouchej. Jak najít slova pro citlivý rozhovor.. Praha: Cesta domů, 2022. ISBN 978-80-88126-93-5.
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ŠPATENKOVÁ, N., KRÁLOVÁ, J. Základní otázky komunikace: komunikace (nejen) pro sestry. Praha: Galén, 2009.
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ŠPINKOVÁ, M., MLYNÁRIKOVÁ, E. Křižovatky. Praha: Cesta domů, 2020. ISBN 978-80-88126-78-2.
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