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Lecturer(s)
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Kubišová Milena, Ing. Ph.D.
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Course content
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1. Teamwork methods, Brainstorming, Brainwriting, DELFI. 2. Techniques of systematic specification of the problem, Techniques of finding solutions. 3. Seven classic quality management tools, Cause and effect diagram (Ishikawa diagram), Control table, Histogram. 4. Pareto diagram, Correlation (point) diagram, Development diagram, Regulation diagram. 5. The 5S method. 6. Seven new management tools, Affinity Diagram, Relational Diagram. 7. Tree diagram, Matrix diagram, Analysis of matrix data. 8. Decision diagram (PDPC), Network diagram, CPM method, PERT method. 9. Improvement methods, PDCA, Quality loops, Feedback, Improving the work of leading personalities. 10. FMEA, FMECA, FTA (fault tree analysis). 11. QFD, EFQM Model, Methods of risk analysis and prevention. 12. Methods supporting planning, optimization methods, Six Sigma. 13. POKA-YOKE, Quality Journal, Pareto analysis, Statistical acceptance. 14. Knowledge control test.
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Learning activities and teaching methods
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- Preparation for examination
- 120 hours per semester
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| prerequisite |
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| Knowledge |
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| Knowledge of mathematics and statistics. |
| Knowledge of mathematics and statistics. |
| Knowledge of literature retrieval and research activity. |
| Knowledge of literature retrieval and research activity. |
| Skills |
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| Explain in your own words the basic methods belonging to quality management. |
| Explain in your own words the basic methods belonging to quality management. |
| learning outcomes |
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| Knowledge |
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| from the field of analysis of quality management techniques and methods |
| from the field of analysis of quality management techniques and methods |
| explain in your own words all the methods belonging to quality management |
| explain in your own words all the methods belonging to quality management |
| list and explain all quality management processes |
| list and explain all quality management processes |
| Skills |
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| explaining in your own words the development and hierarchy of quality management |
| explaining in your own words the development and hierarchy of quality management |
| in the division of types of metrology and the application of techniques for quality control |
| in the division of types of metrology and the application of techniques for quality control |
| formulate and comprehensively apply quality management tools and methods in practice |
| formulate and comprehensively apply quality management tools and methods in practice |
| teaching methods |
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| Knowledge |
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| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Skills |
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| Individual work of students |
| Individual work of students |
| Practice exercises |
| Practice exercises |
| assessment methods |
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| Knowledge |
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| Analysis of works made by the student (Technical products) |
| Analysis of works made by the student (Technical products) |
| Grade (Using a grade system) |
| Grade (Using a grade system) |
| Systematic observation of the student |
| Systematic observation of the student |
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Recommended literature
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ČSN EN ISO 9001:2015 Systémy managementu jakosti. Praha: ČSNI, 2015.
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MELOUN, M., MILITKÝ, J. Interaktivní statistická analýza dat. Praha: Karolinum, 2012. ISBN 978-80-246-2173-9.
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MELOUN, M., MILITKÝ, J. Kompendium statistického zpracování dat. Praha: Karolinum, 2012. ISBN 978-80-246-2196-8.
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MONTGOMERY, D.C. Introduction to Statistical Quality Control. 5th Ed.. Hoboken: John Wiley, 2005. ISBN 0471661228.
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NENADÁL, J. Moderní systémy řízení jakosti: Quality management. 2. dopl. vyd.. Praha: Management Press, 2005. ISBN 8072610716.
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Nenadál, Jaroslav. Měření v systémech managementu jakosti. Vyd. 1. Praha : Management Press, 2001. ISBN 8072610546.
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NOSKIEVIČOVÁ, D. Statistické metody pro zlepšování jakosti. Ostrava: Montanex, 2000. ISBN 807225040X.
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SARTOR, M., ORZES, G. (Eds.). Quality Management: Tools, Methods, and Standards. Bingley: Emerald Publishing, 2019. ISBN 978-1-78769-804-8.
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Šebestová, Marie. Komentované vydání ČSN EN ISO 19011 : směrnice pro auditování systému managementu jakosti a/nebo systému environmentálního managementu. Praha : Český normalizační institut, 2003. ISBN 80-7283-112-7.
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