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Lecturer(s)
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Mokrejš Pavel, prof. Ing. Ph.D.
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Krejčí Ondřej, Ing. Ph.D.
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Course content
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- Definition of terms and history of quality management. - Requirements for the quality of products, services, quantitative and qualitative quality assessment. - Defects in production, company departments in quality assurance. - Tools for quality regulation by the state, ÚNMZ, ČMI, ČIA. - FMEA method in quality assurance in enterprises. - Methods for analysis and troubleshooting in quality (Ishikawa diagram, PDCA, DMAIC and others). - Technical standardization (ČSN, ISO, PN). - Accreditation, accredited testing facilities. - Metrological system in the Czech Republic. - The consumer protection system in the Czech Republic, Europe and the world - historical development. - Legislative regulation on consumer protection in the Czech Republic. - State administration bodies for consumer protection (ČOI, SZPI, SUKL and others). - Civic organizations for consumer protection (TEST, SOS and others). - Quality brands (Klasa, Czech Made, Bio and others).
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Learning activities and teaching methods
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Lecturing, Simple experiments, Teamwork
- Preparation for examination
- 120 hours per semester
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| prerequisite |
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| Knowledge |
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| Znalost základních pojmů z oblasti jakosti. |
| Znalost základních pojmů z oblasti jakosti. |
| learning outcomes |
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| list basic terms related to quality and quality management |
| list basic terms related to quality and quality management |
| explain the principles of important quality assurance methods |
| explain the principles of important quality assurance methods |
| justify the importance of the pre-production stage on product quality |
| justify the importance of the pre-production stage on product quality |
| evaluate the contribution of the service sector to GDP production |
| evaluate the contribution of the service sector to GDP production |
| describe the principles of the consumer protection system |
| describe the principles of the consumer protection system |
| Skills |
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| apply theoretical knowledge of quality management methods to practical analysis of specific problems |
| apply theoretical knowledge of quality management methods to practical analysis of specific problems |
| analyze significant methods for detecting errors and deficiencies in processes |
| analyze significant methods for detecting errors and deficiencies in processes |
| propose a procedure for solving problematic situations in production |
| propose a procedure for solving problematic situations in production |
| assess the influence of modern business management methods on increasing labor productivity |
| assess the influence of modern business management methods on increasing labor productivity |
| evaluate the importance of the human factor and investment in research as important competitive factors |
| evaluate the importance of the human factor and investment in research as important competitive factors |
| teaching methods |
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| Knowledge |
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| Lecturing |
| Lecturing |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Skills |
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| Simple experiments |
| Simple experiments |
| Teamwork |
| Teamwork |
| assessment methods |
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| Knowledge |
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| Analysis of the student's performance |
| Analysis of the student's performance |
| Grade (Using a grade system) |
| Grade (Using a grade system) |
| Written examination |
| Oral examination |
| Oral examination |
| Written examination |
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Recommended literature
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ČSN EN ISO 9001 (010321): Systémy managementu kvality ? Požadavky. Praha: Český normalizační institut, 2010.
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BLECHARZ, P. Základy moderního řízení kvality. Praha: Ekopress, 2011. ISBN 978-80-86929-75-0.
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JURAN, J.M., De FEO, J.A. Juran's quality handbook: the complete guide to performance excellence. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7.
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NENADÁL, JAROSLAV ET AL. Moderní management jakosti: principy, postupy, metody. Management Press, 2008. ISBN 978-80-7261-186-7.
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RAMPERSAD, H.K. Total quality management: an executive guide to continuous improvement. Berlin: Springer, 2010. ISBN 978-3-642-08756-1.
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SUCHÁNEK, P. a kol. Kvalita jako faktor konkurenceschopnosti podniku. Brno: MU, Ekonomicko-správní fakulta, 2011. ISBN 978-80-210-5688-6.
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Veber, Jaromír. Řízení jakosti a ochrana spotřebitele. 2., aktualiz. vyd. Praha : Grada, 2007. ISBN 978-80-247-1782-1.
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