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Lecturer(s)
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Tomaštík Marek, Mgr. Ph.D.
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Course content
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1. Introduction to the study, business processes and their functions. Concept of quality management systems. 2. Quality management systems - characteristics of the basic set of ISO 9000 series standards, requirements of the ISO 9001 standard. 3. Process control in quality management systems according to ISO 9001, basic characteristics, principles, definition of process control criteria and creation of a process map. 4. Quality management in the stages of design and development. Basic methods and tools of quality planning. 5. Quality management processes in purchasing. Evaluation of customer and employee satisfaction, procedures and methodologies. Complaints and claims handling process (ISO 10002 and 10003). 6. Standard ISO 9004 - Managing the sustainable success of the organization. Differences in ISO 9001 and IATF 16949 requirements and process approach. 7. Improvement methodology. Basic methods and tools of quality improvement. 8. Corporate social responsibility ISO 26000. CSR manager. 9. Quality management system in public administration, CAF manager. Quality management in healthcare. 10. Integrated management system (ISM) in the organization, IMS structure. 11. Implementation of the Integrated Management System, documentation, requirements for IMS, planning, ISM support, requirements for ISM operation. 12. Performance evaluation, improvement. Industry standards and costs of implementing ISM. 13. Internal audit of the integrated quality, environment and health and safety management system: according to ISO 9001, 14000, 45000. (Meaning, principles, communication, course of internal audit performance.)
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Learning activities and teaching methods
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Lecturing, Dialogic (Discussion, conversation, brainstorming), Dealing with situational issues - learning in situations
- Preparation for course credit
- 30 hours per semester
- Home preparation for classes
- 50 hours per semester
- Preparation for examination
- 40 hours per semester
- Participation in classes
- 42 hours per semester
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| prerequisite |
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| Knowledge |
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| Knowledge of fundamentals of management, crisis management, risk analysis, risk management, quality management, occupational health and safety, environmental management. |
| Knowledge of fundamentals of management, crisis management, risk analysis, risk management, quality management, occupational health and safety, environmental management. |
| Skills |
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| Knowledge of risk management and management methods. |
| Knowledge of risk management and management methods. |
| learning outcomes |
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| Knowledge |
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| knowledge of quality management |
| knowledge of quality management |
| know quality management |
| know quality management |
| know ISO 9000 |
| know ISO 9000 |
| know ISO 14000 |
| know ISO 14000 |
| know ISO 45000 |
| know ISO 45000 |
| know the principles and advantages of an integrated management system |
| know the principles and advantages of an integrated management system |
| Skills |
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| set the basic rules of Corporate Social Responsibility in organizations |
| set the basic rules of Corporate Social Responsibility in organizations |
| apply basic knowledge of the environmental management system and the OSH management system |
| apply basic knowledge of the environmental management system and the OSH management system |
| independently manage the documentation of the Integrated Management System |
| independently manage the documentation of the Integrated Management System |
| propose the use of a quality control production tool, interpret the obtained results |
| propose the use of a quality control production tool, interpret the obtained results |
| convincingly and clearly explain the essence of the Integrated Management System |
| convincingly and clearly explain the essence of the Integrated Management System |
| teaching methods |
|---|
| Knowledge |
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| Lecturing |
| Lecturing |
| Dealing with situational issues - learning in situations |
| Dealing with situational issues - learning in situations |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Methods for working with texts (Textbook, book) |
| Methods for working with texts (Textbook, book) |
| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Skills |
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| Text analysis |
| Text analysis |
| Analysis of a presentation |
| Analysis of a presentation |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Activating (Simulation, games, dramatization) |
| Activating (Simulation, games, dramatization) |
| Individual work of students |
| Individual work of students |
| assessment methods |
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| Knowledge |
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| Analysis of educational material |
| Analysis of educational material |
| Composite examination (Written part + oral part) |
| Composite examination (Written part + oral part) |
| Didactic test |
| Didactic test |
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Recommended literature
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Audit produktu 6. díl. Praha. 2020.
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ATENCIO, Gabriel. Integrated management system (ISO 45001, 14001 and 9001): a practical case study for occupational health and safety, environmental protection, and quality. London. 2021.
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FILIP, Ludvík. Efektivní řízení kvality. Praha. 2019.
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GAŠPARÍK, Jozef a GAŠPARÍK, Marián. Integrovaný systém manažérstva kvality, environmentu a BOZP. Brno. 2018.
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GAŠPARÍK, Jozef a GAŠPARÍK, Marián. Interný audit integrovaného systému manažérstva kvality, environmentu a BOZP: podľa STN EN ISO 9001:2016, STN EN ISO 14001:2016, STN OHSAS 18001:2009 a STN EN ISO 19011:2012. Brno. 2018.
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HEKELOVÁ, E.; VIRČÍKOVÁ, E.; HRUBEC, J. Integrovaný manažerský systém. Nitra: SPU, 2009. ISBN 9788055202310.
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HNÁTEK, Jan; HRUDKA, Otakar a Ondřej HYKŠ. Komentované vydání ČSN EN ISO 9001:2016. Systémy managementu kvality. Požadavky. Praha. 2016.
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KLAPALOVÁ, Alena, SUCHÁNEK, Petr a ŠKAPA, Radoslav. Výkonnost podniku v kontextu spokojenosti zákazníka, zpětných toků, kvality, inovací a znalostí. Brno. 2020.
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kolektiv. Komentované vydání ČSN EN ISO 14001:2016. Praha. 2016.
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KOVAŘÍK, Pavel. Systémy řízení. Praha. 2021.
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NENADÁL, J. a kol. Integrovaný systém řízení. Praha: Verlag Dashofer, 2005. ISBN 8086897028.
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PAVLÍK, Marek a kol. Moderní veřejná správa: zvyšování kvality veřejné správy, dobrá praxe a trendy. Praha. 2020.
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PAVLÍK, Marek a kol. Moderní veřejná správa: zvyšování kvality veřejné správy, dobrá praxe a trendy. Praha. 2020.
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PELANTOVÁ, Věra; HAVLÍČEK, Jiří. Integrovaný systém managementu pro výuku. Vyd.1.. Liberec: Technická univerzita v Liberci, 2011. ISBN 9788073728168.
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PETŘÍKOVÁ, Růžena, JANKŮ, Šárka a HOFBRUCKEROVÁ, Zdenka. Lidé v procesech řízení: (o kvalitě, znalostech, odpovědnosti a udržitelném rozvoji). Průhonice. 2020.
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POLÁK, P.; ŽITŇANSKÝ, J. Integrované systémy riadenia. 1. vyd.. Nitra: Slovenská poľnohospodárská univerzita, 2013. ISBN 9788055211114.
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SZALAYOVÁ, Sylvia. Základy manažérstva kvality v stavebníctve v zmysle ISO 9001. 2021.
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TEPLICKÁ, Katarína. Manažérstvo kvality. Ostrava, 2019. ISBN 978-80-248-4315-5.
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TILHON, Jan, SKŘEHOT, Petr A. a Jiří VALA. Komentované vydání ČSN ISO 45001. Systémy managementu bezpečnosti a ochrany zdraví při práci. Požadavky s návodem k použití. Praha. 2018.
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