|
Lecturer(s)
|
|
|
|
Course content
|
- Strategies to build rapport with a colleague or a client - Techniques to build rapport with a colleague or a client - Identification of potential cultural differences - Networking - Small talk - Phone usage and its usefulness - Dealing with problems and complaints by phone - Email correspondence - Formal email - Neutral email - Informal email - Format of Business English Certificate Vantage examination - Test
|
|
Learning activities and teaching methods
|
Monologic (Exposition, lecture, briefing), Dialogic (Discussion, conversation, brainstorming), Methods for working with texts (Textbook, book), Practice exercises
- Home preparation for classes
- 40 hours per semester
- Participation in classes
- 10 hours per semester
- Preparation for course credit
- 40 hours per semester
|
| prerequisite |
|---|
| Knowledge |
|---|
| This course assumes knowledge of Business English at level B2 of the Common European Framework of Reference for Languages. |
| This course assumes knowledge of Business English at level B2 of the Common European Framework of Reference for Languages. |
| learning outcomes |
|---|
| vedení a důležitosti nezávazné společenské konverzace v obchodním prostředí porozumění obchodní terminologii v ústní, čtené, psané a poslechové formě přípravy a vedení obchodního telefonátu definovat nové trendy ve svém oboru použití nonverbálních aspektů komunikace při jednání s klientem |
| Upon successful completion the student will be able to Cambridge Business English Certificate. This course assumes knowledge of English at level B2+ of the Common European Framework of Reference for Languages. |
| Upon successful completion the student will be able to Cambridge Business English Certificate. This course assumes knowledge of English at level B2+ of the Common European Framework of Reference for Languages. |
| vedení a důležitosti nezávazné společenské konverzace v obchodním prostředí porozumění obchodní terminologii v ústní, čtené, psané a poslechové formě přípravy a vedení obchodního telefonátu definovat nové trendy ve svém oboru použití nonverbálních aspektů komunikace při jednání s klientem |
| knows the importance of casual social conversation in a business environment understands business terminology in oral, reading, writing and listening form can prepare and make a business call define new trends in student´s field knows the importance of non-verbal aspects of communication when dealing with a client |
| knows the importance of casual social conversation in a business environment understands business terminology in oral, reading, writing and listening form can prepare and make a business call define new trends in student´s field knows the importance of non-verbal aspects of communication when dealing with a client |
| Skills |
|---|
| vytváření kontaktů a vztahů na pracovišti i mimo něj přípravy a přednesu profesionální prezentace orientace se v kulturních odlišnostech v obchodním světě používat těžší gramatické struktury v praxi předjímat potenciální nedorozumění pramenící z odlišné kultury |
| vytváření kontaktů a vztahů na pracovišti i mimo něj přípravy a přednesu profesionální prezentace orientace se v kulturních odlišnostech v obchodním světě používat těžší gramatické struktury v praxi předjímat potenciální nedorozumění pramenící z odlišné kultury |
| creates contacts and relationships in and out of the workplace prepares and deliveres a professional presentation can orient themselves in cultural differences in the business world uses more difficult grammatical structures in practice can anticipate potential misunderstandings stemming from a different culture |
| creates contacts and relationships in and out of the workplace prepares and deliveres a professional presentation can orient themselves in cultural differences in the business world uses more difficult grammatical structures in practice can anticipate potential misunderstandings stemming from a different culture |
| teaching methods |
|---|
| Knowledge |
|---|
| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Practice exercises |
| Practice exercises |
| Methods for working with texts (Textbook, book) |
| Methods for working with texts (Textbook, book) |
| assessment methods |
|---|
| Written examination |
| Grade (Using a grade system) |
| Written examination |
| Grade (Using a grade system) |
|
Recommended literature
|
-
Aspinall, Tricia. TEST YOUR BUSINESS VOCABULARY IN USE, CUP, 2003.
-
Brook-Hart. Business Benchmark-Upper-Intermediate Vantage, Cambridge University Press, 2006.
-
Cambridge University Press. CAMBRIDGE ENGLISH BUSINESS VANTAGE 5, Business English Certificate, Cambridge University Press, 2012. ISBN 978 0 19 476836 8.
-
Emmerson, Paul. BUSINESS GRAMMAR BUILDER Intermediate to Upper-intermediate, Macmillan, 2010.
-
Emmerson, Paul. BUSINESS VOCABULARY BUILDER Intermediate to Upper-intermediate, Macmillan, 2009.
-
Mascull, Bill. BUSINESS VOCABULARY IN USE Intermediate, CUP, 2010.
-
Murphy, Raymond. ENGLISH GRAMMAR IN USE, CUP, 2012.
-
Powell, Mark. IN COMPANY Intermediate, Macmillan, 2009.
-
Powell, Mark. IN COMPANY 3.0 Upper-intermediate, Macmillan, 2014.
|