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Lecturer(s)
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Krausová Jana, Mgr. Ph.D., MBA
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Course content
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- Mediation (principles, goal, phases, participants, tools and skills of the mediator). - The basis of the conflict and its management in everyday and professional life. - The concept of nonviolent communication. - Communication blocks. - Empathic listening. - Use of principles of mediation and nonviolent communication when working with clients.
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Learning activities and teaching methods
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Monologic (Exposition, lecture, briefing), Dialogic (Discussion, conversation, brainstorming), Activating (Simulation, games, dramatization), Practice exercises, Teamwork, Experience (self-experience), Individual work of students, Students working in pairs
- Participation in classes
- 28 hours per semester
- Term paper
- 12 hours per semester
- Preparation for course credit
- 50 hours per semester
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| learning outcomes |
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| Knowledge |
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| principles of mediation |
| principles of mediation |
| principles of communication oriented to the needs |
| principles of communication oriented to the needs |
| the mediation process |
| the mediation process |
| the model of non-violent communication |
| the model of non-violent communication |
| the nature of conflict and its management |
| the nature of conflict and its management |
| Skills |
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| use communication oriented to the needs |
| use communication oriented to the needs |
| master the skills of a mediator |
| master the skills of a mediator |
| apply the principles of mediation and non-violent communication |
| apply the principles of mediation and non-violent communication |
| use empathic responses and the art of listening |
| use empathic responses and the art of listening |
| assess the nature of conflict and suggest appropriate resolution procedures |
| assess the nature of conflict and suggest appropriate resolution procedures |
| teaching methods |
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| Knowledge |
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| Monologic (Exposition, lecture, briefing) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Activating (Simulation, games, dramatization) |
| Activating (Simulation, games, dramatization) |
| Individual work of students |
| Monologic (Exposition, lecture, briefing) |
| Students working in pairs |
| Students working in pairs |
| Practice exercises |
| Practice exercises |
| Teamwork |
| Teamwork |
| Experience (self-experience) |
| Experience (self-experience) |
| Individual work of students |
| assessment methods |
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| Analysis of the student's performance |
| Conversation |
| Analysis of a presentation given by the student |
| Analysis of a presentation given by the student |
| Analysis of the student's performance |
| Conversation |
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Recommended literature
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Baum. Umění přátelského řešení konfliktu. Praha, 2009.
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HOLÁ, L. Mediace. Způsob řešení mezilidských konfliktů. Praha: Grada Publishing, 2003. ISBN 80-247-0467-6.
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Holá, Lenka. Mediace v teorii a praxi. Vyd. 1. Praha : Grada, 2011. ISBN 978-80-247-3134-6.
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NICHOLS, M. Zapomenuté umění naslouchat. Praha: Návrat domů, 2005.
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Plamínek, J. Řešení konfliktů a umění rozhodovat.
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Rosenberg, Marshall B. Nenásilná komunikace - řeč života. Vyd. 1. Praha : Portál, 2008. ISBN 978-80-7367-447-2.
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ŠIŠKOVÁ, T. Facilitativní mediace. Praha: Portál, 2012.
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