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Lecturer(s)
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Martincová Jana, Mgr. Ph.D., MBA
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Course content
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- Definition of management. Theories, approaches and concepts of management. - Specificity of the social service environment. - Decision making as a pervasive element. Decision-making styles. Decision-making techniques. - Strategic management. Planning methods and techniques. - Organizing and the impact of social service organizational culture. - Working with human resources. Staffing requirements. Motivation. Appraisal. Volunteering. - Multidisciplinary teams in social services. - Role of manager - leader. Management styles. - Role, importance and types of control. Quality assessment in social services. - Social service as a specific product. - Marketing mix. - Communication mix. - Fundraising. - Mentoring a koučink v sociálních službách.
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Learning activities and teaching methods
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- Preparation for course credit
- 70 hours per semester
- Participation in classes
- 28 hours per semester
- Participation in classes
- 10 hours per semester
- Preparation for course credit
- 52 hours per semester
- Home preparation for classes
- 70 hours per semester
- Home preparation for classes
- 70 hours per semester
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| learning outcomes |
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| Knowledge |
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| knowledge of the basic management functions |
| knowledge of the basic management functions |
| knowledge of the nature and importance of management intentionality in a social service organisation |
| knowledge of the nature and importance of management intentionality in a social service organisation |
| knowledge of the specific, modern management methods |
| knowledge of the specific, modern management methods |
| knowledge of the the role of the manager in the organisation |
| knowledge of the the role of the manager in the organisation |
| knowledge of the specifics of marketing (social) services |
| knowledge of the specifics of marketing (social) services |
| Skills |
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| describes individual management processes in the organisation |
| describes individual management processes in the organisation |
| applies and combines appropriate management techniques in the individual phases of management |
| applies and combines appropriate management techniques in the individual phases of management |
| proposes management procedures in an organisation providing social services |
| proposes management procedures in an organisation providing social services |
| teaching methods |
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| Knowledge |
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| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Skills |
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| Teamwork |
| Teamwork |
| assessment methods |
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| Knowledge |
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| Didactic test |
| Didactic test |
| Analysis of the student's portfolio |
| Analysis of the student's portfolio |
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Recommended literature
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BĚLOHLÁVEK, F., KOŠŤAN, P., ŠULEŘ, O. Management. Praha: Computer Press, 2006.
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Boukal, P. Fundraising pro neziskové organizace. Praha: Grada. 2013.
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Kol. aut. Management a kvalita sociálních služeb. Tábor: Asociace poskytovatelů sociálních služeb ČR, 2020.
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Landreth Grau, S. Marketing for Nonprofit Organisation. Insight and Inovation. Oxford. 2021.
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MALÍK HOLASOVÁ, Věra. Kvalita v sociální práci a sociálních službách. Praha: Grada, 2014. ISBN 978-80-247-4315-8.
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MATOUŠEK, O. a kol. aut. Strategie a postupy v sociální práci. Praha: Portál, 2022.
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ŠEDIVÝ, M., MEDLÍKOVÁ, O. Public relations, fundraising a lobbing pro neziskové organizace.. Praha: Grada, 2012.
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VAŠTÍKOVÁ M. Marketing služeb ? efektivně a moderně.. Praha: Grada, 2014. ISBN 978-80-247-5037-8.
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