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Lecturer(s)
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Course content
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- Quality in social services. - Basic characteristics of standards. - Division of standards: procedural standards, personnel standards and process standards. - Quality control, quality inspection. - Examples of good practice.
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Learning activities and teaching methods
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- Participation in classes
- 28 hours per semester
- Preparation for course credit
- 52 hours per semester
- Home preparation for classes
- 70 hours per semester
- Participation in classes
- 10 hours per semester
- Preparation for course credit
- 70 hours per semester
- Home preparation for classes
- 70 hours per semester
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| learning outcomes |
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| Knowledge |
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| knowledge of the quality assessment in social services |
| knowledge of the quality assessment in social services |
| knowledge of the procedural, personnel and process standards |
| knowledge of the procedural, personnel and process standards |
| knowledge of the the quality control process, including the method of inspection |
| knowledge of the the quality control process, including the method of inspection |
| knowledge of the introducing quality standards into the organisation |
| knowledge of the introducing quality standards into the organisation |
| knowledge of the individual planning process |
| knowledge of the individual planning process |
| Skills |
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| describes the general criteria for a quality service |
| describes the general criteria for a quality service |
| recognises the quality of a social service |
| recognises the quality of a social service |
| analyses individual quality standards |
| analyses individual quality standards |
| draws up an individual plan for the user in the selected social services facility |
| draws up an individual plan for the user in the selected social services facility |
| teaching methods |
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| Knowledge |
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| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Skills |
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| Teamwork |
| Teamwork |
| Individual work of students |
| Individual work of students |
| assessment methods |
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| Knowledge |
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| Didactic test |
| Didactic test |
| Analysis of the student's performance |
| Analysis of the student's performance |
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Recommended literature
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Adams, R., Dominelli, L., & Payne, M. Critical practise in social work. Basingstoke, Hampshire: Palgrave Macmillan, 2009.
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BICKOVÁ, L. a kol. Individuální plánování a role klíčového pracovníka v sociálních službách.. Tábor: Asociace poskytovatelů sociálních služeb České republiky, 2011.
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Čámský, P., Sembdner, J., & Krutilová, D. Sociální služby v ČR v teorii a v praxi. Praha: Portál, 2011.
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Kol. aut. Management a kvalita sociálních služeb. Tábor: Asociace poskytovatelů sociálních služeb ČR, 2020.
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Sedláková, Jaroslava. Kvalita komunitního plánování sociálních služeb. Vyd. 1. V Praze : Oeconomica, 2008. ISBN 978-80-245-1392-8.
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Zatloukal, Leoš. Plánování rozvoje sociálních služeb metodou komunitního plánování. 1. vyd. Olomouc : Univerzita Palackého v Olomouci, 2008. ISBN 978-80-244-2128-5.
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