Lecturer(s)
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Krausová Jana, Mgr. Ph.D., MBA
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Course content
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- Mediation (principles, goal, phases, participants, tools and skills of the mediator). - The basis of the conflict and its management in everyday and professional life. - The concept of nonviolent communication. - Communication blocks. - Empathic listening. - Use of principles of mediation and nonviolent communication when working with clients.
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Learning activities and teaching methods
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Monologic (Exposition, lecture, briefing), Dialogic (Discussion, conversation, brainstorming), Activating (Simulation, games, dramatization), Practice exercises, Teamwork, Experience (self-experience), Students working in pairs
- Participation in classes
- 10 hours per semester
- Preparation for course credit
- 30 hours per semester
- Term paper
- 5 hours per semester
- Home preparation for classes
- 45 hours per semester
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learning outcomes |
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Knowledge |
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principles of mediation |
principles of mediation |
principles of communication oriented to the needs |
principles of communication oriented to the needs |
the mediation process |
the mediation process |
the model of non-violent communication |
the model of non-violent communication |
the nature of conflict and its management |
the nature of conflict and its management |
Skills |
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use communication oriented to the needs |
use communication oriented to the needs |
master the skills of a mediator |
master the skills of a mediator |
apply the principles of mediation and non-violent communication |
apply the principles of mediation and non-violent communication |
use empathic responses and the art of listening |
use empathic responses and the art of listening |
assess the nature of conflict and suggest appropriate resolution procedures |
assess the nature of conflict and suggest appropriate resolution procedures |
teaching methods |
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Knowledge |
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Practice exercises |
Activating (Simulation, games, dramatization) |
Activating (Simulation, games, dramatization) |
Dialogic (Discussion, conversation, brainstorming) |
Monologic (Exposition, lecture, briefing) |
Monologic (Exposition, lecture, briefing) |
Students working in pairs |
Students working in pairs |
Dialogic (Discussion, conversation, brainstorming) |
Practice exercises |
Teamwork |
Teamwork |
Experience (self-experience) |
Experience (self-experience) |
assessment methods |
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Analysis of the student's performance |
Analysis of the student's performance |
Conversation |
Conversation |
Recommended literature
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Baum. Umění přátelského řešení konfliktu. Praha, 2009.
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Holá, L. K uplatnění mediace v psychosociální pomoci. roč. 27, č. 2, s. 4 - 7. 2001.
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HOLÁ, L. Mediace a možnosti využití v praxi.. Praha, 2013. ISBN 978-80-247-4109-3.
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HOLÁ, L. Mediace. Způsob řešení mezilidských konfliktů. Praha: Grada Publishing, 2003. ISBN 80-247-0467-6.
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NICHOLS, M. Zapomenuté umění naslouchat. Praha: Návrat domů, 2005.
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Plamínek, Jiří. Konflikty a vyjednávání : umění vyhrávat, aniž by někdo prohrál. 2., aktualiz. vyd. Praha : Grada, 2009. ISBN 978-80-247-2944-2.
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Rosenberg, Marshall B. Nenásilná komunikace - řeč života. Vyd. 1. Praha : Portál, 2008. ISBN 978-80-7367-447-2.
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ŠIŠKOVÁ, T. Facilitativní mediace. Praha: Portál, 2012.
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