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Lecturer(s)
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Drápala Igor, Mgr.
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Divošová Romana, Mgr.
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Course content
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- Strategies to build rapport with a colleague or a client - Techniques to build rapport with a colleague or a client - Identification of potential cultural differences - Networking - Small talk - Phone usage and its usefulness - Dealing with problems and complaints by phone - Email correspondence - Formal email - Neutral email - Informal email - Format of Business English Certificate Vantage examination - Test
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Learning activities and teaching methods
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Monologic (Exposition, lecture, briefing), Dialogic (Discussion, conversation, brainstorming), Methods for working with texts (Textbook, book), Practice exercises
- Home preparation for classes
- 40 hours per semester
- Participation in classes
- 10 hours per semester
- Preparation for course credit
- 40 hours per semester
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| prerequisite |
|---|
| Knowledge |
|---|
| This course assumes knowledge of Business English at level B2 of the Common European Framework of Reference for Languages. |
| This course assumes knowledge of Business English at level B2 of the Common European Framework of Reference for Languages. |
| learning outcomes |
|---|
| Upon successful completion the student will be able to Cambridge Business English Certificate. This course assumes knowledge of English at level B2+ of the Common European Framework of Reference for Languages. |
| Upon successful completion the student will be able to Cambridge Business English Certificate. This course assumes knowledge of English at level B2+ of the Common European Framework of Reference for Languages. |
| teaching methods |
|---|
| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Dialogic (Discussion, conversation, brainstorming) |
| Dialogic (Discussion, conversation, brainstorming) |
| Methods for working with texts (Textbook, book) |
| Methods for working with texts (Textbook, book) |
| Practice exercises |
| Practice exercises |
| assessment methods |
|---|
| Written examination |
| Written examination |
| Grade (Using a grade system) |
| Grade (Using a grade system) |
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Recommended literature
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Aspinall, Tricia. TEST YOUR BUSINESS VOCABULARY IN USE, CUP, 2003.
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Brook-Hart. Business Benchmark-Upper-Intermediate Vantage, Cambridge University Press, 2006.
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Cambridge University Press. CAMBRIDGE ENGLISH BUSINESS VANTAGE 5, Business English Certificate, Cambridge University Press, 2012. ISBN 978 0 19 476836 8.
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Emmerson, Paul. BUSINESS GRAMMAR BUILDER Intermediate to Upper-intermediate, Macmillan, 2010.
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Emmerson, Paul. BUSINESS VOCABULARY BUILDER Intermediate to Upper-intermediate, Macmillan, 2009.
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Mascull, Bill. BUSINESS VOCABULARY IN USE Intermediate, CUP, 2010.
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Murphy, Raymond. ENGLISH GRAMMAR IN USE, CUP, 2012.
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Powell, Mark. IN COMPANY Intermediate, Macmillan, 2009.
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Powell, Mark. IN COMPANY 3.0 Upper-intermediate, Macmillan, 2014.
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