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Lecturer(s)
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Briš Petr, doc. Ing. CSc.
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Course content
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1. Introduction to Quality Management in Healthcare - Importance and Characteristics of Quality Management in Economic Life and International Relations, Quality Management Development Process, Historical Stages of Quality Management Development, ISO 9000 Quality Assurance, TQM, Integrated Management Systems (ISO 9001 + ISO 14001- EMS + ISO18001-OSH + Legislative Requirements 2. Applying a Process Approach to Quality Management 3. Quality management systems - basic characteristics of the ČSN EN ISO 9001: 2016 standard. 4. Quality management systems accredited by the United SAK Accreditation Commission 5. Quality management systems - other standards in health - ISO 50001, HACCP, ISO22000, etc. 6. Quality management tools in health care (7 basic and 7 new tools QM, 5S, TPM, visualization and standardization, lean management, waste, Lean Six Sigma ) 7. Quality economy (cost of internal and external disagreements, cost of prevention and evaluation costs, PAF model)
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Learning activities and teaching methods
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Lecturing, Projection (static, dynamic), Individual work of students
- Preparation for course credit
- 20 hours per semester
- Term paper
- 40 hours per semester
- Participation in classes
- 40 hours per semester
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| prerequisite |
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| Knowledge |
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| Basic knowledge and skills in quality management in non-manufacturing organizations with an emphasis on process management |
| Basic knowledge and skills in quality management in non-manufacturing organizations with an emphasis on process management |
| learning outcomes |
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| characterize the integrated management system, conformity assessment for specified products, describe certifications, state testing in the assessment and control of conformity of products and systems |
| characterize the integrated management system, conformity assessment for specified products, describe certifications, state testing in the assessment and control of conformity of products and systems |
| define the management of nursing care |
| define the management of nursing care |
| characterize quality management systems in historical contexts |
| characterize quality management systems in historical contexts |
| define the basic principles of quality management according to the ISO 9000 series standards |
| define the basic principles of quality management according to the ISO 9000 series standards |
| define the concept of conformity in relation to the requirements of the customer, the manufacturer and the state |
| define the concept of conformity in relation to the requirements of the customer, the manufacturer and the state |
| describe the essence and basic goals of corporate, state, European, world and harmonized standards |
| describe the essence and basic goals of corporate, state, European, world and harmonized standards |
| Skills |
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| perform a comparison of the individual components of the integrated management system according to the requirements of ISO standards |
| perform a comparison of the individual components of the integrated management system according to the requirements of ISO standards |
| to determine the quality assurance of healthcare systems according to the requirements of the World Health Organization WHO |
| to determine the quality assurance of healthcare systems according to the requirements of the World Health Organization WHO |
| set examples from the healthcare industry for the terms Awarded quality, Perceived quality, Measurable quality |
| set examples from the healthcare industry for the terms Awarded quality, Perceived quality, Measurable quality |
| to establish conformity assessment methods for manufacturers, customers and independent third parties |
| to establish conformity assessment methods for manufacturers, customers and independent third parties |
| establish procedures in the management of healthcare organizations |
| establish procedures in the management of healthcare organizations |
| teaching methods |
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| Knowledge |
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| Projection (static, dynamic) |
| Lecturing |
| Lecturing |
| Projection (static, dynamic) |
| Individual work of students |
| Individual work of students |
| assessment methods |
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| Preparation of a presentation, giving a presentation |
| Preparation of a presentation, giving a presentation |
| Composite examination (Written part + oral part) |
| Composite examination (Written part + oral part) |
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Recommended literature
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