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Lecturer(s)
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Rygl Tomáš, Ing.
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Dolínková Olga, doc. Ing. Mgr. Ph.D.
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Course content
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Communication theory. Listening, adapting, communication styles, verbal communication, rhetoric, body language. Basics of assertiveness. Criticism - types of criticism, feedback. Conflict, behavior in conflict. Presentation skills - preparation, implementation. Professional behavior. The influence of the image of the individual on the image of the organization. Negotiation, argumentation, discussion. Advice. Dealing with problem individuals. Creativity meaning, barriers, process, development. realization. Professional behavior. The influence of an individual's image on the organization's image. Negotiation, argumentation, discussion. Advice. Dealing with problem individuals. Creativity meaning, barriers, process, development.
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Learning activities and teaching methods
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Monologic (Exposition, lecture, briefing), Dialogic (Discussion, conversation, brainstorming), Activating (Simulation, games, dramatization)
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| prerequisite |
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| Knowledge |
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| Prerequisite for the course is knowledge of general theoretical basis theme. |
| Prerequisite for the course is knowledge of general theoretical basis theme. |
| learning outcomes |
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| The student should be able to communicate correctly in common and crisis situations, present, master the basics of rhetoric, body language. Assertively respond to criticism, know the rules of conducting meetings, professional conduct, the basics of creating a good image ... |
| The student should be able to communicate correctly in common and crisis situations, present, master the basics of rhetoric, body language. Assertively respond to criticism, know the rules of conducting meetings, professional conduct, the basics of creating a good image ... |
| describe proper communication in normal and crisis situations |
| describe proper communication in normal and crisis situations |
| characterise the basics of rhetoric and body language |
| characterise the basics of rhetoric and body language |
| explain the rules for conducting meetings |
| explain the rules for conducting meetings |
| explain the rules of professional conduct |
| explain the rules of professional conduct |
| describe the basics of creating a good image |
| describe the basics of creating a good image |
| Skills |
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| apply correct communication in normal and crisis situations |
| apply correct communication in normal and crisis situations |
| present various activities and results of activities |
| present various activities and results of activities |
| master the basics of rhetoric |
| master the basics of rhetoric |
| master the basics of body language |
| master the basics of body language |
| respond assertively to criticism |
| respond assertively to criticism |
| teaching methods |
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| Knowledge |
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| Activating (Simulation, games, dramatization) |
| Activating (Simulation, games, dramatization) |
| Dialogic (Discussion, conversation, brainstorming) |
| Monologic (Exposition, lecture, briefing) |
| Monologic (Exposition, lecture, briefing) |
| Dialogic (Discussion, conversation, brainstorming) |
| assessment methods |
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| Preparation of a presentation |
| Preparation of a presentation |
| Grade (Using a grade system) |
| Grade (Using a grade system) |
| Analysis of the student's performance |
| Analysis of the student's performance |
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Recommended literature
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BĚLOHLÁVEK, F. Jak řídit a vést lidi. Brno, 2000. ISBN 80-7226-308-0.
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BOOHER, D. Komunikujte s jistotou. Brno, 1999. ISBN 80-7226-156-8.
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DE VITO, J. A. Základy mezilidské komunikace. Praha, Grada Publishing, 2001.
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Juříčková, Věra. Komunikace : [studijní text pro kombinované studium Veřejná správa a regionální politika]. Vyd. 1. Opava : Optys, 2008. ISBN 978-80-85819-68-7.
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Lewis, David. Tajná řeč těla. Praha : Victoria Publishing, 1994. ISBN 80-85605-49-X.
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Mikuláštík, M. Interpersonální komunikace. Zlín : UTB, 2001.
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Navarro, Joe. Tajemství řeči těla : gesta, která prozradí více než slova. Praha : Grada, 2019. ISBN 978-80-271-2477-0.
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PEASE, A. Řeč těla. Praha, 2001. ISBN 80-7178-582-2.
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Plamínek, J. Vedení lidí, týmů a firem. Praha : Grada, 2002. ISBN 80-247-0403-X.
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Plamínek, Jiří. Vedení lidí, týmů a firem : praktický atlas managementu. 1. vyd. Praha : Grada, 2002. ISBN 80-247-0403-X.
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Termann, S. Umění přesvědčovat a vyjednávat. Praha: Grada Publishing, 2002. ISBN 80-88978-10-6.
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Vymětal, Štěpán. Krizová komunikace a komunikace rizika. Vyd. 1. Praha : Grada, 2009. ISBN 978-80-247-2510-9.
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